At SELTHORANEX, we strive to ensure complete satisfaction with your purchases. However, if you are not satisfied with an item, this policy outlines the returns process and your rights as a customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of receipt.
Several types of goods are exempt from being returned, such as perishable goods, customized products, and intimate or sanitary goods.
To initiate a return, please contact our customer service team at [email protected]. We will provide instructions on how to send back your item.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Returns Policy, please feel free to contact us at [email protected] or call us at (555) 123-4567.